Refund & Cancellation Policy

Because Amirev provides bespoke, project-based software development and consulting services rather than off-the-shelf products, refunds are handled as follows.

Deposits

Project deposits (where applicable) are used to secure scheduling and cover initial scoping/setup work. Deposits are non-refundable once work has commenced, but are fully refundable if Amirev has not yet started work on your project and you cancel within 7 days of payment.

Milestone / Fixed-Price Billing

For projects billed by milestone, fees for a completed and delivered milestone are non-refundable. If a milestone is cancelled before completion, Client is billed only for work completed to date (assessed on a reasonable pro-rata basis), and any remaining balance is refunded.

Retainers / Time-and-Materials

Monthly retainers are billed in advance. If you cancel a retainer, unused time for the current billing period is not refunded, but no further invoices will be issued after your cancellation notice takes effect (see notice period in your Agreement, typically 30 days).

Disputes

If you believe you've been billed in error, contacthello@amirev.com within 30 days of the invoice date (matching our standard invoice payment terms) and we will investigate and correct any billing mistakes promptly.

How to Request a Refund

Email hello@amirev.com with your invoice number and reason for the request. We aim to respond within 3 business days.